This is a case study of how appropriate activities adopted on the basis of regular monitoring of the organizational climate can improve the organizational climate and also lead to an overall better performance of the organisation as a whole.

Organizational climate is part of every organisations reality. Questionnaires designed to measure organizational climate cannot provide a complete picture of the climate in the organization. They can, however, be a useful tool in identifying potentially serious problems. At Premogovnik Velenje (1,900 employees) the SiOK questionnaire is being used for the purpose of assessing the organizational climate. The SiOK questionnaire also enables comparisons with other organisations at the national level.

The assessment of the organizational climate in 2003 revealed a drop in certain categories compared to the previous assessment carried out in 2001. The greatest decline was recorded in the Internal Communication category. In addressing the problem, Human Resources development department identified and recommended several measures, which were subsequently endorsed by the management and implemented.

These measures were very diverse and included: more education and training at all levels of management, consistent implementation of meetings at all levels, and the introduction of new communication tools and new HR development tools. These measures soon yielded first results: at the end of 2004 there was evident improvement in some aspects of the organizational climate. The measures became standard practice, which contributed to a significant improvement in the categories of organizational climate at the next assessment carried out in 2006.

Using statistical methods we have been able to establish which measures were decisive in bringing about the achieved improvement. The monitoring has proven very useful in practice since it has identified the measures, which have proven most effective in improving the organizational climate.

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